Refund and Cancellation

We'd hate to see you leave but if our services do not work out for you, please follow these steps for a cancellation or refund.

For a subscription cancellation:
1. Log into Paypal
2. Go to your Profile at the top (Gear Icon)
3. Under Payment Settings click on Preapproved Payments
4. Search for MOOK Enterprises (MookTrader Live Chat Subscription)
5. Click Cancel
Early cancellation will not affect your paid monthly subscription. Your account will still remain active until the term is over.

For a full refund within your 7 day trial period:
Send us an email to with your Paypal email address and MookTrader username.
We will process the refund back to the original payment method within one business day.

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